AI for customer support teams
Support teams answer the same questions again and again. Put your help documents in a Vlincta project and the AI drafts answers from them, so replies stay accurate and your team handles more in less time.
What your team asks, and what it gets
You write
“A customer asks how to change the email on their account. Answer them using our help documents, in a warm, short reply.”
You get
A reply drafted from the documents in your project, ready to send.
You write
“Here is a CSV export of last week's support requests. What are the five most common problems, and how many of each?”
You get
The top issues counted and summarised, to share with the team.
You write
“Rewrite this reply so it is clearer and kinder, without changing what we promise.”
You get
A better reply, with the same commitments.
How Vlincta does it
- Projects keep your help documents together, and the AI answers from them
- Reads PDF, CSV and text files, and images
- Channels where the team talks through tricky cases
- Writes a new version of a file instead of overwriting it
- Searches all your help documents at once to find the right answer
- Ask Vlincta inside a channel and the whole team sees the answer
- @mention a teammate to bring them into a case
- Share an AI conversation with a colleague, who can carry it on
- An evaluation judge checks whether each task was done well
All of it inside the budget you set: your plan's limit stops spending before it is crossed, and every AI call is metered. See the plans.